Refund policy
A return can be requested by email within the first 14 days of product delivery. When
requesting a return, please provide the order # and the specific products to be
returned. Please also provide the reason for the return. Valid reasons for a return are:
1. Incorrect product delivered
2. Issue with product quality
3. Product was damaged upon delivery
In the event of damaged product please attach a photo.
When your return has been accepted and processed you will be notified by email and
a full refund of the purchase price will be issued along with a return shipping voucher,
if we wish the product to be returned. This process usually takes between 7 to 10
days. In the event of a delay of of longer than 10 days please contact us.
Should you within the first 14 days of product delivery wish to return our products for
any other reasons than those listed here above, that is, for reasons not due to the
fault of us, our fulfilment service or our delivery service providers, we will provide a
full refund of the purchase price for all intact product that has been returned to us. In
this instance, the delivery and return shipping costs are the responsibility of the
buyer.